I recently listened to another HBR Ideacast interview (link below) with Professor Tsedal Neeley, the founding Chair of the HBS AI Academy. Based on her research, AI is an opportunity for leaders to rethink how work gets done across their organizations. As Professor Neeley says, "You need to innovate in your processes. You cannot cut and paste your old processes onto the new platform… or the new strategy that’s AI-driven.” Why process change is required AI changes inputs and o

If you're in a leadership role today, you're probably investing in AI initiatives. But here's the uncomfortable truth: most won't deliver the value you expect. I recently listened to an excellent HBR podcast discussing why so many transformations fall short. The conversation emphasized something I've seen repeatedly: the problem isn't the technology—it's how organizations think about deploying it. The Real Issue: Siloed Thinking Don't get caught up in siloed or linear thinkin

Are you planning to automate your business processes this year? Unfortunately, automation and AI aren’t magic bullets; they’re tools that amplify what your people and processes already do. Good preparation will help you ensure a smooth implementation and avoid costly delays. Before you select tools or start development, focus on these foundational steps: Start with clear outcomes, not technology: pick 1–2 measurable business goals (e.g. cycle time, customer satisfaction, cost